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Meet your Instructors
Karl W. PalachukSeries Organizer and Principal Instructor
Author, Blogger, Coach Karl W. Palachuk is the owner of Small Biz Thoughts, Great Little Seminar, and other proerties focused on training IT Service providers. He is the past owner of two successful Managed Services companies and has been the Senior Systems Engineer at America's Tech Support. He is the author of fifteen books. His books include Managed Services in a Month and The Network Documentation Workbook. Karl is a frequent trainer and speaker in the SMB Community. Karl has been named SBSer of the Year by SMB Nation; he has frequently been on the MSPmentor 250 list since it was started; and was named to the SMB 150 list since it was started by SMB Technology Network (SMBTN). Karl's blog - Small Biz Thoughts - is extremely popular in the SMB and Managed Services community. Web site: www.smbbooks.com Blog: blog.smallbizthoughts.com
Rayanne BuchianicoInstructor and Coach
Accountant and MSP Business Consultant Rayanne has over 25 years of accounting, tax and business experience in the SMB sector. She specializes in working with IT Professionals and MSPs to improve profitability through accounting systems, financial reporting, and PSA integration. Rayanne was awarded the 2012 Jim Locke Memorial Community Award by SMB Nation and SMBTN and was named to the SMB 150 list by SMB Technology Network (SMBTN) and SMB PC magazine in 2011 and 2012. She partnered with Bigger Brains to provide the QuickBooks 2013 video training course. She is the founder and leader of the Tampa Bay IT Pro Group, and is the past Treasurer of the Global IT Community Association for both the North American Board and the Global Board. Rayanne is the owner of ABC Solutions, LLC in Clearwater, Florida. ABC Solutions provides accounting, tax, and accounting systems consulting services to SMB IT companies throughout the United States. Web site: www.abcsolutionsfl.com Blog: http://abcsolutionsfl.wordpress.com
Amy BabinchakInstructor and Coach
Amy Babinchak is the owner of three IT related businesses: Harbor Computer Services, Third Tier, and Sell My MSP. She has been working in the small and medium business IT field for more than 20 years. She's a technical person with advanced skills in networking design, management, and implementation. She values technology for what it does for people and the success it brings to business. Amy is also a Microsoft MVP for 13 years, received numerous leadership awards, and is a valued member of various boards guiding business growth, acquisitions, and partnerships.
Manuel W. PalachukInstructor and Coach
Entrepreneur, Coach, Author Manuel is the coach who will take you to the gym not just send you there. He believes that small business is the backbone of the world and the service industry in particular is the heart! Manuel has 30 years of business, management, and training experience in the computer and electronics industries. He is an expert of process and strategy who is driven toward continuous improvement in all aspects of business. His new book Getting to the Next Level: A Blueprint For Taking Your Business To The Top is the definitive guide to designing your business from the top down, and building it from the bottom up. Manuel is the co-author of the Network Migration Workbook, an expansive 535 page document covering the complete processes and checklists required to migrate your network with zero downtime. Web site: ManuelPalachuk.com Blog: The Coach's Reflection
Josh PetersonInstructor and Coach
Entrepreneur, Management Consultant, Coach Josh Peterson is the co-founder Bering McKinley, a consulting firm for MSP’s and IT Solution Providers. Josh has been in the IT Solution Provider arena for the last 15 years. First as an owner, then as a management consultant with Taylor Business Group for 8 years, and now as founder of Bering McKinley. Josh’s track record of developing management solutions for 1000’s of MSP’s, VAR’s, and integrators around the world has afforded him the opportunity to see companies of all sizes enjoy phenomenal growth in profitability and in top line revenue. Additionally Josh is a maniac for strong financial accounting practices being followed at business of all sizes. Josh believes, as Peter Drucker did, “if you can’t measure it, you can’t manage it.” Josh has a deep respect for anyone who has the nerve to start their own business but also believes that only gets you so far. Sooner or later you have to take accountability for your business and perform at extraordinary levels to enjoy the lifestyle you deserve. In his free time, Josh enjoys boxing, competing in poker tournaments, and the occasional overland expedition to remote areas such as the Arctic Ocean and the tea estates of Kerala, India. Josh credits his MBA from Canisius in Buffalo, NY and his undergraduate degree in education for providing the foundation to his consulting style. Many of his philosophies and thoughts on the IT industry can be found on his blog. Web site: www.beringmckinley.com Blog: http://www.jo-sh.com